At Gemshines, we are pleased to offer free shipping on all orders within India. Here’s everything you need to know about our shipping policies:
Domestic Shipping Charges
– Orders Under INR 10,000: A flat shipping fee of INR 500 will apply.
– Orders Over INR 10,000: Enjoy free shipping on all local orders.
International Shipping Charges
– Express Shipping (Typically delivered within 2-5 working days):
– Orders Above INR 40,000: Free shipping.
– Orders Below INR 40,000: A flat shipping charge of $75 will apply.
All international express shipments are handled by trusted carriers such as FedEx, UPS, DHL, Sequel, and TNT, ensuring delivery within 10 to 15 working days. EMS shipping, available in over 200 countries including the USA, UK, UAE, Singapore, and more, generally delivers in 15 days but may have tracking issues in some cases.
FAQs on Domestic Shipping
1. What does “Days to Dispatch” mean?
– “Days to Dispatch” refers to the preparation time required before your order is handed over to our shipping partner. Standard items are usually dispatched within 2-3 working days. Custom orders, such as those involving gemstone additions or additional lab certificates, may take 20-25 days.
2. How long will delivery take?
– Orders shipped to Indian metro cities typically arrive within 7 working days. Deliveries to non-metro cities usually take up to 10 working days. Note that delivery times are in addition to the dispatch preparation time.
3. Is my shipment safe?
– We take great care in packaging each order with tamper-proof materials and ensure all shipments are insured and trackable. You’ll receive tracking details as soon as your order is dispatched.
4. How can I track my shipment?
– Shipments within India can be tracked online via our courier partners like FedEx and Blue Dart. You’ll receive an email with the Tracking ID and a link to track your shipment.
FAQs on International Shipping
1. Which countries do you ship to?
– We ship to over 300 countries and territories. Orders above INR 40,000 qualify for free worldwide shipping.
2. Which countries are eligible for Free Shipping?
– Orders over INR 40,000 receive free shipping to all countries serviced by reputable couriers like FedEx, Blue Dart, etc., with delivery times ranging from 4-12 days.
3.What shipping options are available?
– For orders under INR 40,000, we offer EMS shipping at a flat fee of $75 or Express Shipping. Orders over INR 40,000 receive free shipping. EMS shipping is available in over 200 countries and typically takes 9-12 days. Express shipments are handled by leading carriers and usually arrive within 2-5 working days.
4.Will I be charged for customs, duties, etc.?
– Customs charges, duties, and VAT are not covered by Gemshines and vary by country. There are typically no import duties on gemstones in the USA, Canada, and Europe. Contact your local customs office for specific details.
5. Will I be charged customs duties if I return an item?
– For international returns, customers are responsible for any customs duties and VAT charges. Returns must clear customs before reaching us, after which we will process a refund according to our return policy.
6. Is my shipment safe?
– We ensure that all shipments are carefully packed and insured. Our trusted logistics partners handle your items with care, and our insurance covers the shipment from dispatch to delivery.
7. How can I track my international shipment?
– Most international shipments can be tracked online. EMS shipments may have limited tracking based on the destination country. You will receive tracking details via email once your order is dispatched.
For any additional questions or support, please contact our customer support team.
